Troubleshooting

Quick fixes for common problems. 6 articles

My login code isn't working or didn't arrive.Didn't get a code? Check your spam, junk, and promotions folders. The subject line reads "[your code] is your Found code." Make sure you typed your…
I logged in and Found is asking me to apply again.Found accounts are tied to your email address. If you log in with a different email from the one you signed up with, Found starts a brand-new…
My verification selfie won't go through.The TAKE A SELFIE button only works after you tick the consent box above it. "We couldn't see a face in your selfie": retake it facing the camera, in…
I'm not seeing any events in my city.Check your city under PROFILE → Location. Found shows events within about 50 miles of that city. Tap ALL in case a category filter is hiding events…
My notifications aren't coming through.In your phone's Settings → Notifications → Found, make sure notifications are allowed. In Found, go to PROFILE → Settings → NOTIFICATIONS and make…
The app is crashing or something isn't working. How do I report a bug?Go to PROFILE → Settings → Report a Bug. This opens an email to our team with your app version already filled in. Tell us what happened and what you…